Monday/ tennis shoes from Zappos

My tennis shoes that I bought on arrived today, one day early.   The Wikipedia entry for Zappos makes for interesting reading.   Zappos comes from zapatos, Spanish for shoes.  Seems I had the same reason for ordering them on-line than founder Nick Swinmurn had in 1999 : couldn’t find my favorite tennis shoe at the mall (in his case it was a pair of brown Airwalks).   Footwear in the US is a 40 billion dollar market, and Zappos sells about 1 billion dollars worth of shoes every year.  That is a lot of shoes! The company is now owned by Amazon but still abides by these ten core values :

  • Deliver ‘wow! through Service  .. an anecdote has it that after a late night of bar-hopping, CEO Tony Hsieh (picture from Wikipedia) bet a Skechers rep that if he called the Zappos hotline, the employee would be able to locate the nearest late-night pizza delivery.  The call center employee, although initially confused, returned two minutes later with a list of the five closest late night pizza restaurants.
  • Embrace and Drive Change
  • Create Fun and A Little Weirdness
  • Be Adventurous, Creative, and Open-Minded
  • Pursue Growth and Learning
  • Build Open and Honest Relationships With Communication
  • Build a Positive Team and Family Spirit
  • Do More With Less
  • Be Passionate and Determined
  • Be Humble

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